Something like that, including all different types of e-mails regarding different types of errors… Everything after the initial ticket creation could be done using macros—except for auto-closing the ticket when the error is resolved.
I was thinking about ‘cloning’ one of the existing integrations (e.g. Icinga or Nagios) for this purpose…
Those e-mails all come from the same address: notification@teamviewer-rm.com—and they (at least at the moment) all have a unique ID (TeamViewer ID) in the subject…