A customer of ours would like to see a Microsoft Teams Integration in Zammad, focusing on the chat functionality:
- This functionality should behave exactly the way Telegram is integrated into Zammad.
- It should be possible to create tickets/articles from within a Microsoft Teams chat.
- It should be possible to answer tickets/articles comming from Microsoft Teams from within Zammad.
- Link to the Zammad documentation: Telegram — Zammad documentation
- Link to the Teams API Documentation: Microsoft Teams API overview - Microsoft Graph | Microsoft Docs