Tag-based Trigger doing nothing

Technical assistance
1

Infos:

  • Used Zammad version: 6.2
  • Used Zammad installation type: Helm

Expected behavior:

When a trigger is based on tags and the tag is assigned, the action is performed.

Actual behavior:

Nothing happens

Steps to reproduce the behavior:

I have configured a trigger to assign a specific person when a tag is assigned:

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But upon adding any of these tags, nothing happens - the assignee stays the same.

2

Correct. Adjusting tags is not counting towards updating a ticket, see the limitations of triggeres:
https://admin-docs.zammad.org/en/latest/manage/trigger/limitations.html

3

So what is the solution here? Is there a way that I can tag a ticket and automatically have it assigned to the responsible person, without creating a macro for each tag assignment individually?