System send actors unpleased email when there is a new ticket


  • Used Zammad version: 5.0.x
  • Used Zammad installation type: debian package
  • Operating system: Debian 10
  • Browser + version: Firefox, Version 94.0.2 (64-Bit)

Expected behavior:

When a customer send an email to our adress, they get an auto reply. Our employee can see this as a new ticket in Zammad

###Actual behavior:
The System send actors an email when there is a new ticket. This is not pleased.
The text look like:

“Hallo X,
es wurde ein neues Ticket (Test) von “Y” erstellt.
Gruppe: Vertrieb
Besitzer: -
Status: neu”

How can I fix that?
Thank you for your help

Do you mean you want to turn off the e-mail notification that goes to the agents when there is a new ticket in one of their groups? Every agent can control this himself. Click on your profile icon on the bottom left → profile → Notifications and there you can turn off notifications for all tickets and unassigned tickets or limit these notifications to specific groups.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.