Hello we are looking to use AWS SES for inbound emails. It’s far cheaper than Exchange etc. since we are managing a dedicated email domain for our customer support.
SES is serverless and so inbound emails are simply written to an S3 bucket. This could also fire a Lambda function.
I’m looking to either have Zammad query the s3 bucket periodically or have a Lamba function interact with Zammad’s API.
My biggest leap might be figuring out that a customer responding to an email needs to update a ticket/thread vs creating a new one if I interact the API.
Given that S3 is a bit more modern than pop3,imap, etc it might be easier/faster to consume from this source.