Sudden problems with sending e-mails and storing files

[lema05]

Infos:

• Used Zammad version: Version 6.5.0-1753252046.18959936.bookworm
• Used Zammad installation type: Package (.deb)
• Operating system: Debian 12
• Browser + version: Brave, Firefox, Edge,…

Expected behavior:

• I can easily create tickets and send them by e-mail. I can also upload attachments without any problems.

Actual behavior:

• When I try to create a ticket and then press create, the button turns gray and acts like it is performing a task. But nothing happens. Or creating a ticket takes 4-5 minutes. This is not normal and has never happened before.

Steps to reproduce the behavior:

• Create a Ticket

htop

df -h

service zammad status

I have also tried the following commands to solve the problem

sudo zammad run rake zammad:searchindex:rebuild

sudo zammad run rake db:migrate

sudo zammad run rake zammad:package:post_install

[dvanzuijlekom]

Thanks for at least showing some system information. A couple of additional questions:

• Any indication of issues in the Zammad production.log?
• What does the Admin System => Monitoring page say regarding the Current status?
• What does your database logging say?
• Any other interesting messages in the generic system logs?
• When exactly did you notice this behaviour and what did you do before that? Did you update or change anything recently?

[MrGeneration]

I’d throw my “database max connection setting too low” guess into the ring.
Or too low web concurrency.

I’d say something has changed or was changed. Those things usually don’t appear suddendly after “months of being fine”