Subscribe option for customers

Technical assistance
1

Infos:

  • Used Zammad version: 4.0.x

Hi,

is the subscribe button in a ticket also available for customers or just for agents?
Where can I activate it for customers?

The option for “My subscribed tickets” is available for customers in overview.

Thanks
Timon Hörn

2

Customers can’t subscribe to tickets.
That’s because the function relies on group based access.

The documentation indirectly hints for that:
https://user-docs.zammad.org/en/latest/advanced/suggested-workflows.html#mentions-the-subscribe-button

3

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