Subscribe option for customers


  • Used Zammad version: 4.0.x


is the subscribe button in a ticket also available for customers or just for agents?
Where can I activate it for customers?

The option for “My subscribed tickets” is available for customers in overview.

Timon Hörn

Customers can’t subscribe to tickets.
That’s because the function relies on group based access.

The documentation indirectly hints for that:

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