- Zammad Version: 2.3
- Installed by DEB Package
- OS: Ubuntu 16.04
- Browser: Chrome latest
We have a strange behavior with Zammad. I create a ticket as agent. After that i change the customer (also an agent) and sometimes Zammad send the following e-mail to the customer:
Your request (Ticket#72183) has been received and will be reviewed by our support staff.
To provide additional information, please reply to this email or click on the following link (for initial login, please request a new password): https://domain.tld/#ticket/zoom/183
Your Support Team
If i check the ticket i also see an notice (see Screenshot).
Thanks for your inquiry …
Can somebody tell me whats going on here. Is it possible to deactivate this mails? Is it possible to translate this mail to german (we use it in german).
The strange thing is, that i cannot repdroduce it.