Store::File.move('DB', 'File') Error File corrupted

Technical assistance
1

Infos:

  • Used Zammad version: 5.3.1-1673969095.e2363550.bullseye
  • Used Zammad installation type: package
  • Operating system: Debian 11.6
  • Browser + version: Google Chrome 108.0.5359.126

Expected behavior:

  • To move all files from database to storage

Actual behavior:

  • Get error message : File corrupted: path … does not match SHA digest … runtime error.

Full error message:
storage remove /opt/zammad/storage/fs/6ef9/42b3/75e61/1d17a/36b5067/b71ba0c/5d29aea11b9532bfa6d0afc657efae5f’
storage remove ‘/opt/zammad/storage/fs/6ef9/42b3/75e61/1d17a/36b5067/b71ba0c/5d29aea11b9532bfa6d0afc657efae5f’
/opt/zammad/app/models/store/provider/file.rb:34:in `get’: File corrupted: path /opt/zammad/storage/fs/6ef9/42b3/75e61/1d17a/36b5067/b71ba0c/5d29aea11b9532bfa6d0afc657efae5f does not match SHA digest (e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855) (RuntimeError)

Steps to reproduce the behavior:

There is something broken.

  • I just have to start the command to move the attachments.

How can i fix this? and move the rest of the files from db to file?

All help appreciated.

2

So I’m just gonna assume you fiddled with your files. As Zammad ensures the checksums during write operations.

Your only option is to restore a backup with the correct files.
That’s how far we can help, anything else means data loss and very individual troubleshooting, sorry.

3

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