StatusCode: 500 error ID mXTS-QpX

Infos:

  • Used Zammad version: 5.0.x
  • Used Zammad installation type: docker-compose
  • Operating system: Ubuntu
  • Browser + version: Chrome

Expected behavior:

Not get the error

Actual behavior:

Getting the following error when accessing the helpdesk:

image

Steps to reproduce the behavior:

Logging into the helpdesk

Here’s some more detailed logs on the error:

I, [2023-01-13T11:38:02.416370 #1-210140]  INFO -- : Started GET "/api/v1/translations/lang/en-us?_=1673609881952" for 192.168.xxx.xxx at 2023-01-13 11:38:02 +0000
I, [2023-01-13T11:38:02.419373 #1-210140]  INFO -- : Processing by TranslationsController#lang as JSON
I, [2023-01-13T11:38:02.419404 #1-210140]  INFO -- :   Parameters: {"_"=>"1673609881952", "locale"=>"en-us"}
E, [2023-01-13T11:38:02.439925 #1-210140] ERROR -- : private method `format' called for #<Translation:0x00007f8dd91134b0> (NoMethodError)
app/models/translation.rb:163:in `block in lang'
app/models/translation.rb:149:in `lang'
app/controllers/translations_controller.rb:8:in `lang'
app/controllers/application_controller/has_download.rb:21:in `block (4 levels) in <module:HasDownload>'
app/controllers/application_controller/has_download.rb:20:in `block (3 levels) in <module:HasDownload>'
app/controllers/application_controller/has_download.rb:19:in `block (2 levels) in <module:HasDownload>'
app/controllers/application_controller/handles_transitions.rb:16:in `handle_transaction'
E, [2023-01-13T11:38:02.446574 #1-210140] ERROR -- : Error ID 6HVZ1ixf: private method `format' called for #<Translation:0x00007f8dd91134b0>
I, [2023-01-13T11:38:02.446845 #1-210140]  INFO -- : Completed 500 Internal Server Error in 27ms (Views: 0.1ms | ActiveRecord: 16.2ms | Allocations: 6360)
I, [2023-01-13T11:38:02.505301 #1-179860]  INFO -- : Started POST "/api/v1/users/password_reset_verify" for 192.168.xxx.xxx at 2023-01-13 11:38:02 +0000
I, [2023-01-13T11:38:02.509489 #1-179860]  INFO -- : Processing by UsersController#password_reset_verify as JSON
I, [2023-01-13T11:38:02.509552 #1-179860]  INFO -- :   Parameters: {"token"=>"oLCtTttNk0NxmgGUZl8CWJHFMSiisfsZnkV98sNVv_7RavxjmREOu9kTI-NtS-3P"}
I, [2023-01-13T11:38:02.514051 #1-179860]  INFO -- : CSRF token verification failed
I, [2023-01-13T11:38:02.514142 #1-179860]  INFO -- : CSRF token verification failed! (Exceptions::NotAuthorized)
app/controllers/application_controller/prevents_csrf.rb:36:in `verify_csrf_token'
app/controllers/application_controller/has_download.rb:21:in `block (4 levels) in <module:HasDownload>'
app/controllers/application_controller/has_download.rb:20:in `block (3 levels) in <module:HasDownload>'
app/controllers/application_controller/has_download.rb:19:in `block (2 levels) in <module:HasDownload>'
app/controllers/application_controller/handles_transitions.rb:16:in `handle_transaction'

bump! anyone have an idea?