StatusCode: 500 , Contact admin to solve this issue

Technical assistance
1
  • Used Zammad version: Latest
  • Used Zammad installation type: Pakage
  • Operating system: Ubunut 20.04
  • Browser + version: Firefox

Expected behavior:

  • Customer used to Create user and connect into Zammad Hosted service

Actual behavior:

  • When user try to create User he gets this error . I have looked into backend user has been created but he cant access account even tried to change password

Steps to reproduce the behavior:

    1. Go to Signup page, Create user. Once u click on signup u will get the error

    2. Once u try to change password as Admin and still connects it gives the credentials error

    3. If you try to restore or forget password and outs email the same error with different error code

2

Hi @SaifNeon. You need to provide more information, otherwise, nobody can help you.

3

What kind info you need. .

I can explain Scenario. I have installed zammad the proper way everything was working
Unless Once I go to Signup It wont allow user to sign up. It Generates Error Code and 500 Error.
But If I go look into Users in Admin mode of zammad I can see they have ben created

4

Please provide some error messages (production.log).

5

Give me time I will provide u that too

6

Can you let me know for path of production log I could find it

7

https://i.imgur.com/KDvrzB1.png Here u can see user has been created but on other side it gives error

8

https://i.imgur.com/Aw7OSBZ.png

9

I am trying to find production log but there isnt any file regarding that in var folder https://i.imgur.com/DT3jUlW.png

10

This is Error in Production log https://i.imgur.com/RTNgQyk.png

11

It’s written in the log file. Your setup is not fully correct, you’ve configured sendmail but it seems to be not usable at all. This is the issue.

12

Where I need need to setup sendmail option

13

Please see here.

14

Installing sendmail is not part of the Zammad documentation, as it is part of your email setup.
To install sendmail you’re required to install an MTA like postfix. The easier way is to setup a SMTP send account for your notification channel and switch it from sendmail to SMTP.

1 Like
15

yes by installing postfix and seting up everythng worked up but there is one problem it say email confirmation thing. In actual it isent sending me any kind of Emails to verify account . How that’s possible.

Secondly If that process is time taking how i can removed that from removing that option for my customers

16

Sorry I do not underatand your question or issue.

17

I mean once user create an account he get Verify Email option. But on Email side he doesn’t receive any emails

18

The user verification mail is sent via the notification channel and only triggered if the user uses the registration link on the instances login page. No Email will be send if you or an agent adds the customers account or if the user was created due to an incoming email.

If your criteria fits above, double check the email channel and possibly Email server logs. Possibly junk folder as well.

19

If I wanted to remove that verification process and directly if user creates an account redirect to Dashboard.

https://i.imgur.com/2A1PIYi.png
OR If its possible to know setting up verification process

20

That’s not possible and is a safety measure.

I am confused. That’s already implemented.