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Used Zammad version:
The newest installation was made today -
Used Zammad installation source:
For my Zammad installation i used a guide of the internet (https://clouding.io/hc/en-us/articles/360010788779-How-to-Install-Zammad-Ticketing-System-on-Ubuntu-18-04). The only thing i changed was the elasticsearch version (install ingest-attachment +5,6). I also installed the SSL certificate with the certbot (https://certbot.eff.org/lets-encrypt/ubuntubionic-nginx.html) -
Operating system:
I am using Ubuntu 18.04 LTS -
Browser + version:
I tried different Brwoser (Chrome, Firefox, Edge) and everytime i get the same error code
Expected behavior:
- Open the Reporting “Ticket Count” and “Create Channels” without error code
Actual behavior:
- When i open the Reporting “Ticket Count” and “Create Channels” i always get this Error Code:
" {"error":"Unable to process GET request to elasticsearch URL 'http://localhost:9200/mydomainname_zammad_production/Ticket/_search'. Check the response and payload for detailed information: \n\nResponse:\n#\u003cUserAgent::Result:0x000055f7b2ee8748 @success=false, @body=nil, @data=nil, @code=\"404\", @content_type=nil, @error=\"No such file http://localhost:9200/mydomainname_zammad_production/Ticket/_search, 404!\"\u003e\n\nPayload:\n{:query=\u003e{:bool=\u003e{:must=\u003e[{:range=\u003e{\"created_at\"=\u003e{:from=\u003e\"2019-12-31T23:00:00Z\", :to=\u003e\"2020-12-31T22:59:59Z\"}}}], :must_not=\u003e[{\"term\"=\u003e{\"state.keyword\"=\u003e\"merged\"}}]}}, :size=\u003e0, :aggs=\u003e{:time_buckets=\u003e{:date_histogram=\u003e{:field=\u003e\"created_at\", :interval=\u003e\"month\", :time_zone=\u003e\"Europe/Berlin\"}}}, \"sort\"=\u003e[{:updated_at=\u003e{:order=\u003e\"desc\"}}, \"_score\"]}\n\nPayload size: 0M"}"
Steps to reproduce the behavior:
- If you do the installation in order of the steps and the certbot installation and the end, you get the same error code message. In the etc_nginx_sites-available_zammad.conf just change the localhost and nothing else.
I know their are a lot of topics with this error code, but i think it might be something really simple but i dont know. I also got another problem, but i will open a new topic for this.
Maybe you can help me. I wish you a good day and stay healthy.