Status of ticket

I ask myself if the ticket status can be something different than the given:

  • open
  • closed
  • waiting for reminder
  • waiting to close

What I need would be: “currently working on” (like in eg. Jira)

Because at the moment I simply can’t see if someone is working actively on an issue.

Is that already implemented, and I didn’t see it? Or can I add myself a specific status?

We are using v4.10

Thanks,
Fritz

This can be done through the zammad console, please see; Working with ticket information — Zammad documentation
Also various users ask this before within this community, so you can search for that as well for inspiration.

thanks for pointing this out :slight_smile: I did search for a similar topic, but had no luck in the search result.

Anyway, thank you!