fkraus
August 2, 2021, 10:59am
1
I ask myself if the ticket status can be something different than the given:
open
closed
waiting for reminder
waiting to close
What I need would be: “currently working on” (like in eg. Jira)
Because at the moment I simply can’t see if someone is working actively on an issue.
Is that already implemented, and I didn’t see it? Or can I add myself a specific status?
We are using v4.10
Thanks,
Fritz
This can be done through the zammad console, please see; Working with ticket information — Zammad documentation
Also various users ask this before within this community, so you can search for that as well for inspiration.
fkraus
August 2, 2021, 11:41am
3
thanks for pointing this out I did search for a similar topic, but had no luck in the search result.
Anyway, thank you!
system
Closed
September 23, 2022, 2:59am
4
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