- Used Zammad version: 5.3.1
- Used Zammad installation type: (source, package, docker-compose, …)
- Operating system: Linux, PHP 8.1 + PHP 7.4
- Browser + version: Google Chrome Version 110.0.5481.77
A mail is written to the reader via the note field. The status should not change as a result.
A mail is written to the reader via the note field. The status changes to the next level. example: from open to new - or from new to closed.
Steps to reproduce the behavior:
- New ticket
- Assign owner
- Send a mail via the note field.
- Status changes!