Status 500 error Code on Password Reset

Infos:

  • Used Zammad version:
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system:
  • Browser + version:

Expected behavior:

Upon entering user id email, the system should send a password reset email.

Actual behavior:

The system shows a status 500 error - {“error”:“Error ID j2Pi45vh: Please contact your administrator.”}

Steps to reproduce the behavior:

Go to the main page, click on forgot password and then enter the email of the id.
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No change was made to the system and this just started happening. Cannot log in and when doing a password reset this happens.

Have now also posted a job on Upwork to get help in resolving the same. If anyone knows a developer that can help resolve this quickly it is much appreciated.