Statistics for user activity


Expected behavior:

  • Get statistics for user activity over an interval (e.g. a month)
    E.g. “How long did it take for the first response to a ticket?”(average and for special user)
    or “How much time was necessary to solve a ticket?” (average)

Actual behavior:

  • Couldn’t find any possibility to make that work

If someone have a solution for my problem,
or even if there is no way at the moment to get this done ,please let me know.

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