SSL Clouldflare not verifying and tickets not indexing

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.1-1724933084.dd317496.jammy
  • Used Zammad installation type: package
  • Operating system: ubuntu 22.04
    Issue:
    image
    image2799×340 19.8 KB

I am unable to run command ‘zammad run rake zammad:searchindex:rebuild’ since moving from http to https.
I have cloudflare certificates but im unsure where to look to resolve this error. This error is not allowing us to index our tickets into the database. Any pointers would be most appreciated!

2

I’m going to assume that you’re using Elasticsearch 7. Elasticsearch 7 uses http by default. If your Elasticsearch installation does support https then provide Zammad with the CA certificate. It might be easier to install it as system CA - that’d allow you to curl to ES as well for testing.

Note that no proper public CA provides SSL certificates for localhost - it’s most likely a self-signed one.