Some variables are not filled


  • Used Zammad version: 5.0.x
  • Browser + version: Edge, Chrome

We have several custom variables, some of them are not filled by the system. For example the variables “ticket.organization.edvbetreuung”.

Body from trigger

We have test it about the :: function

There are no differences between the fields that work and those that don’t work.

It looks like this. The own field “Key-Accountmanager” is correct filled, the other “EDV-Betreuung” not.

By the way, the note still doesn’t look good :wink:

Today it works. :man_shrugging:
It’s very weird

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