Infos:
- Used Zammad version: 6.2.0-1707987827.798dd740.bullseye
- Used Zammad installation type: (source, package, docker-compose, …) package
- Operating system: Debian 11
- Browser + version:
Expected behavior:
- Receive emails for different groups as expected
Actual behavior:
- Some emails are not arriving on zammad (any group)
Steps to reproduce the behavior:
- Send an email or open a ticket zammad
- Go to the “new tickets” overviews and cannot find the sent emails.
Hello,
I’ve had a problem for a few weeks.
A customer sends an email to our support address (for example) and sometimes the ticket is not created on zammad.
I updated zammad because it was in version 5.1 now it is in version 6.2.0-1707987827.798dd740.bullseye because I had thought that this problem or bug could be solved after the update however I still have the same problem.
I tried to change the format of the ticket number and without success, then I tried to change the checksum (yes->no) without success.
After changing the format (Increment → Date) I receive some tickets with the “increment” format and “date” format :
I looked at the logs but I can’t find anything (neither the ticket number nor any errors).
Could you help me resolve this issue as it is becoming problematic?
Thanks in advance.