[solved] Tags Search not possible

Technical assistance
1

Infos:

Important:
If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.

  • Used Zammad version: 2.9.x
  • Used Zammad installation source: package
  • Operating system: CentOS 7.6.1810
  • Browser + version: Chrome 72.0.3626.121 on Windows 10

Expected behavior:

  • Search by tags e.g. tags:Server

Actual behavior:

  • no results found

Steps to reproduce the behavior:

  • search by tags on version 2.8 works
  • search for Server without “tags:” works
2

Sounds like your elasticsearch search index is not up to date.
Is your elasticsearch running or is Zammad logging any indexing errors?

When going to admin settings -> Tags, you’ll see a list of tags, if you click on the number behind the tag, it should run a search and give you up to 50 results regarding that. If it doesn’t, your searchindex needs to be reindexed.

3

Search index successfully rebuilt - works well!

Thank you very much!