Browser + version: Google Chrome Version 73.0.3683.103 (Official Build) (64-bit)
Expected behavior:
When I create a new ticket and search for a customer, no customers are displayed, or the search needs to be case sensitive to find the user. Also a major delay (15+ seconds in finding a user).
When I search for a job/ticket, it is not finding any of the tickets. I can find them manually by looking in the overviews.
Actual behavior:
No users/tickets are displayed when I search.
Steps to reproduce the behavior:
Tested on multiple users accounts, using multiple operating systems and browsers.
Sounds like elasticsearch is not running. You can test that by curl http://127.0.0.1:9200
If that works, ensure to configure it for Zammad and do a reindex. Follow the following site: https://docs.zammad.org/en/latest/install-elasticsearch.html
Please note that elasticsearch is a dependency of Zammad - if you don’t want to use it, you will be missing functionality (especially within search- and reporting-functions).
Edit:
If this still doesn’t help, please provide your logfile (/var/log/zammad/production.log)
Hello, the command: curl http://127.0.0.1:9200 worked and elastic search is running. I have also attempted to do a re-index, it has not resolved the issue.
I am unable to attach a log file here, do you have an email address I can send it to?