- Used Zammad version: 2.9.x
- Used Zammad installation source: docker
- Operating system: ubuntu 18
- Browser + version: Chrome Version 74.0.3729.169
- That the status of the ticket is updated correctly.
- When selecting the corresponding state to close the ticket, or change its status, and press update, the information is recharged, the ticket continues with an open state.
Steps to reproduce the behavior:
- After entering Zammad, passing the general view, and selecting a specific ticket, after having resolved the incident corresponding to the ticket, select the status or any value of the checklists contained on the right side, then click on update, everything is the same, does not change the status of the ticket has closed
Below is the process for the change of state, as detailed as possible: