- Used Zammad version: 2.8
- Used Zammad installation source: docker-compose
I am not able as an agent to get a notification if a customer answers to a not assigned ticket without getting information about every update on not assigned tickets
As an Agent I liked to be notified if a customer replys to an not assigned ticket.
In the notifitaction Settings in my profile I am only able to activate a notification for every update on a not assigned ticket.
Is there the possibility to only get a notification when a customer updates the ticket but not when another agent is doing this.