[solved] Need Help with a Trigger


i want to create a trigger but iam not sure if this will work. But we use Zammad already productiv so there is not so much space for testing :slight_smile:

The Trigger should send a E-Mail to the Owner if the Ticket State is “Pending Reminder” and the Customer answers to this Ticket. The Mail to the Owner should contain the Text which the customer send.

How this Trigger should look?

Thank you very much!


by default this should already be done by notification settings of the user:

I personally think that you shouldn’t force the user to receive those kind of E-Mails, if he doesn’t want to.

But anyway:

1 Like

Thank you, i forgot that there are default Notifications :slight_smile:

This Topic can be closed.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.