[solved] Is trigger based on channel possible?

[MrMontesa]

Infos:

• Used Zammad version: 2.7.X
• Used Zammad installation source: CentOS 7 RPM
• Operating system: Centos 7.5
• Browser + version: Chrome latest

Actual behavior:

I have a trigger that sends email updates to the customer on public notes. This trigger is also activated in case someone sends an external email instead of a note. In this case the custer receives a status email but someone else was informed via mail channel.

My current trigger:

Expected behavior:

I’d like to not send customer status mails in case channel is email and someone else is informed/involeved in the ticket.
Is it possible to set a trigger condition based on channels? Like “channel” “is not” “email”?
Thanks for your suggestions.
Best Sebastian

[MrGeneration]

Hey,

you’re searching for (Article) Type is note.

[MrMontesa]

Thanks @MrGeneration, this did the trick. I was misled by the “channel” information.

Setting the proper article type in the trigger got me going.
Thanks again for your help.