[solved] Is trigger based on channel possible?


  • Used Zammad version: 2.7.X
  • Used Zammad installation source: CentOS 7 RPM
  • Operating system: Centos 7.5
  • Browser + version: Chrome latest

Actual behavior:

I have a trigger that sends email updates to the customer on public notes. This trigger is also activated in case someone sends an external email instead of a note. In this case the custer receives a status email but someone else was informed via mail channel.

My current trigger:

Expected behavior:

I’d like to not send customer status mails in case channel is email and someone else is informed/involeved in the ticket.
Is it possible to set a trigger condition based on channels? Like “channel” “is not” “email”?
Thanks for your suggestions.
Best Sebastian


you’re searching for (Article) Type is note.


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Thanks @MrGeneration, this did the trick. I was misled by the “channel” information.
Setting the proper article type in the trigger got me going.
Thanks again for your help.

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