- Used Zammad version: 2.9.0
- Used Zammad installation source: package
- Operating system: Ubuntu 18.04
- Browser + version: Firefox 65
Expected behavior:
- Setting the POP3 server should allow me to proceed in the mail settings
Actual behavior:
- Mail server IP was entered, server responds with 220 Microsoft ESMTP MAIL Service ready, i.e., success message, but I can not proceed in the settings dialog.
Details:
We are trying to connect to an Exchange server in the local network to fetch the incoming tickets from the mail address dedicated to the ticket system.
Zammad//channels//email => New email account.
Entered IP; POP3, SSL no, Port 25 (as given by our IT support).
Server response (in the orange field in the top section of the settings dialog):
“220 […server name here…] Microsoft ESMTP MAIL Service ready at Tue[…]”
I.e., the config entered should be fine and it should be possible to proceed in the mail settings.
Pressing the “Weiter” button doesn’t work but only updates the server response output.
What is wrong with our configuration?