I am creating a trigger where an agent gets an email when he is the new owner of a ticket. I would like to include the complete URL to this ticket into the mail.
Our environment:
- Self hosted on Debian with Docker
- Version 2.4
Expected behavior:
- The URL #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} does not lead to the right ticket. Visible ticket number is for example 40000, but ticket.id is 840
Actual behavior:
-
The URL #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.id} does not lead to the right ticket
-
Also: the URL #{config.http_type}://#{config.fqdn}/#ticket/zoom/#{ticket.number} does not lead to the right ticket
Steps to reproduce the behavior:
- always