[solved] Automatic reopen a ticket


when i closed a ticket, zammad reopen automatically the ticket.
Has anyone an idea?


I have thousands of ideas, but that will not help you a bit as this is fishing in the dark.

Please provide the following information:

  • Zammad-Version
  • Database version
  • elasticsearch version
  • used browser

Also describe what you’re doing and what’s happening with more detail.
Providing the ticket history might help as well, production log is welcome as well.

Guessing only, :slight_smile:

Your group configured to allow the follow up
and you have wrong or accidentally configured trigger that can change the state of the ticket like contains tag … try to inactive all your trigger and observe.

Thank you

thank you a false trigger has change the status :wink:


your welcome Sir @spongy83

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