[solved] Answer including the previous mail

anon75124965 · January 25, 2019, 9:07am

Hi,

is it possible to set in Zammad, when I answer to a Ticket, that the previously Mail is also included below? So like an email history. Every Mail client it does if I answer to a Mail.

If I remeber correctly OTRS it does.

Best regards

MrGeneration · January 25, 2019, 11:26am

Hey,

yes it is, you can find that in any ticket (gear):

Please note that this can only be changed by admins and is a global setting.

anon75124965 · January 25, 2019, 1:29pm

Ok thanks.

If its a global setting it should be move from Ticket to the other Settings. Its my mind.

Maybe its a good idea to implement that this settings could be change by Group and not Global.

Have a nice weekend.

MrGeneration · January 25, 2019, 1:58pm

Thanks for your feedback.

system · May 25, 2019, 1:58pm

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