Software behind the community site and departments in Zammad

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Hi guys,

We started discovering Zammad tonight and I was wondering what kind of software the https://community.zammad.org site runs on.

In terms of the ticket system itself: we’re currently running a horrible Windows-based system (Smartertrack) and would like to find a substitute (were running OTRS in the older days :slight_smile: )
My second question is related to high volumes of tickets in multiple groups It can be that we face some hundred queries per day which should end up in different departments. Is there a setting, in which the tickets are displayed/grouped by departments? I add a screenshot of how it looks in our current system.

Thanks a lot for your answers
(and sorry if I’m completely off-topic or in the wrong section, I’m new here)

TNX a bunch!
Gerhard

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It’s running Discourse.

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Thanks a lot!
cheers, Gerhard

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My second question was related to high volumes of tickets in multiple groups It can be that we face some hundred queries per day, which should end up in different departments. Is there a setting, in which the tickets are displayed/grouped by departments? I add a screenshot above of how it looks in our current system.

Thanks a lot for your answers
Gerhard

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Guess you’re looking for Overview configurations here.
https://admin-docs.zammad.org/en/latest/manage/overviews.html