Infos:
- Used Zammad version: 6.3.1
- Used Zammad installation type: docker-compose
- Operating system: Ubuntu Server 24.04 LTS
- Browser + version: Chrome 129.0.6668.58
Expected behavior:
- After configuring SMS (sms/twilio adapter) and a successful test, it should show with a green dot. Tickets of customers with mobile numbers should allow sending SMS messages.
- When replying to a customer, it should show the SMS symbol, like in the screenshots of the docs
Actual behavior:
- SMS channel page shows yellow dots for both SMS accounts and SMS notifications.
Steps to reproduce the behavior:
- Have tested the settings with our DEV system, same result.
Questions:
- What is the expected behaviour?
- What is the meaning of the yellow dot?
- Which log might contain detailed information?
- What have I missed?
Thanks for your hints and guidance!
Cheers,
Bernhard