I already configurated SLAs in the past. They already was working pretty good. But at some point (recognized it late) they stopped working with that behaivor.
I also cant disable SLAs for old tickets. Cant enable SLAs for new tickets. Tried different configs in SLA.
You may be using the wrong escalation * attribute to display in your overview, who knows.
You may also want to ensure that your scheduler is running and working as expected.
Please also note that “how” you create the ticket may be relevant to SLA calculations.
As it’s impossible to reproduce things clean with the provided description this is how far I can help.