SLA - Filter every escalated ticket

Technical assistance
1

Infos:

  • Used Zammad version: 6.2.0-1701867011.fdb4b0b7.jammy
  • Used Zammad installation type: (source, package, docker-compose, …) package
  • Operating system: Ubuntu Server 22.0.4
  • Browser + version: Microsoft Edge 120.0.2210.133

I have created several SLAs and am looking for a way to display all escalated tickets. Since the filters in the overviews only accept time information (before, after, etc.) and not simply “Escalated yes or no”, I wanted to ask how I can implement this?

Thank you in advance!

2

I mean, the time definition “relative before” and “1 minute” is the equivalent to “escalated yes”.

I have exactly this overview enabled for the admin group and it is working fine.

1 Like
3

Thank you that worked out fine.

4

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