Infos:
- Used Zammad version: 5.2.1-1657744062.c62a3600.buster
- Used Zammad installation type: source
- Operating system: Debian 10
- Browser + version: Firefox for Mac 102.0.1
Expected behavior:
- SLA should trigger a notification if a ticket is not personally assigned
Actual behavior:
- escalation happens on the ticket (circle icon changes from orange to red); Notification via email and zammad itself works, while a ticket it assigned to a user;
- notification is not be triggered when a ticket it just in a group and not personally assigned yet
Steps to reproduce the behavior:
- create a ticket, dont assign it and let it escalate
