"Skip trigger (#{trigger.name}/#{trigger.id}) because sender do not want to get auto responder for object (Ticket/#{ticket.id}/Article/#{article.id})"

[anon29869905]

Hi @alex2407 - you can define a Postmaster Filter (Admin -> Email -> Filter) which allows you to change the (Expert -> ) Ignore flag for incoming mails. Note that this is currently broken in the develop branch but we’re working on a fix. However, stable should work fine