This can be problematic… Isn’t it better to trigger a notification for such errors? I mean, this is a missed ticket. Ok the user didn’t receive a confirmation email, but this can be disabled in certain environments.
I haven’t found an open issue for this, shall I open one? Thanks
This isn’t an open issue, as this has been adressed already (internally) and will be coming with Zammad 3.2. This is the issue you’re looking for:
Upgraded instances will stick to not send any mail, but will put up a information within the monitoring. You can, at any point, change this to a postmaster notification that informs the user about the issue. Again, soonish available with Zammad 3.2