Single-Click "Create child ticket"

It would often be handy to be able to create a child ticket with a single click. This is different from “split” as we are not separating an unrelated topic, but e.g. have to define an additional (related) task which we want to handle within a separate ticket. This is a thing that do at least once, sometimes several times per day. The current workflow is

  • Create new ticket
  • Copy Ticket-ID
  • select parent ticket
  • Create link, enter child ticket ID, set as “child”

How much easier would it be to simply

  • Click “create child ticket”

:slight_smile:

4 Likes

I would definitely second that. Parent to Child behaviour and possibilities in zammad are far too underdeveloped, I’d love to see more of that in the future.