Hi everyone,
Since the update to Zammad 5.X from version 4, we have constantly had failures and error messages in Zammad (Status Code 500 | Internal Server Error). Changes to the tickets are then not possible in Status and we have recently been unable to create new tickets because no owners can be selected.
I found the following errors in the production.log:
I hope you can help.
E, [2022-01-05T14: 02: 54.760904 # 5724-4720] ERROR -: Error performing core workflow engine.
E, [2022-01-05T14: 02: 54.760948 # 5724-4720] ERROR -: FATAL: remaining connection slots are reserved for non-replication superuser connections
- Used Zammad version: 5.0.3
- Used Zammad installation type: package
- Operating system: Ubuntu 20.04
- Browser + version: Chrome, Firefox
Expected behavior:
Actual behavior:
Steps to reproduce the behavior:
Update1
No changes are possible in the right window. we then have to discard the changes and restart zammad. That only helps for a short time
Update2
Changes in the “main window” are possible. We can reply to tickets and also take notes. Full text search via Elasticsearch also works.
Update 3
the self-created objects all have the same position!? This numbering is new to me.