- Used Zammad version:
- Used Zammad installation source: (source, package, …)package
- Operating system: ubuntu 18.04
- Browser + version: 2.9
This is more of a HOW DO I? IS IT POSSIBLE QUESTION? I looked though the user docs and didnt see any option. Is it possible to close a ticket silently? There are some occasions where we would like the option to close a ticket without trigging a customer notification. We just came over from freshdesk and they had an option where when you updated a ticket you could hold shift and click the close button and it would not send any notifications to the customer.