Signature: Cursor-Position

[UN3X]

Hi
Please add a placeholder for cursor-position in signatures (something like %cursor% , or #{cursor} ) - so we can use the signature-template also as an email-response-template.

Example signature template:

##################
Dear #{ticket.created_by.firstname}

%cursor%

Best regards
#{user.firstname}
Admin & Support

---

The company
##################

In addition the “<br><br>” on top of the signature should be removed.

Thank you

[MrGeneration]

Sorry but in my opinion a mail response template and a signature should at any time be something very different.

You’re use case is to “abuse” a signature which is, as already said, a signature.

I believe that you would rather prefer to choose between a signature and a template of some kind.
Maybe the text modules may help you in speeding up answering.

[UN3X]

Just rename this feature from “Signature” to “Mailtemplate” - then your concerns about abusing an important function is gone.
Why we have to insert the same text-module (=mostly the same greeting) manually on every single answer when we could use a nearly perfect and existing mail template function for this? Its not a big deal to implement a cursor-placeholder. Your users can decide to use it or not. For us it would defintely be an enrichment of an existing feature.

[MrGeneration]

Thank you very much for your feedback. It helps to understand your use case.

[UN3X]

Made the coffeesript-methods for this feature:

Function call - place it after signature body-replace (Line 304 in email_reply.coffee )

@findCursorMarker(ui.el.find('.articleNewEdit-body')[0],'%cursor%')

Functions

  @findCursorMarker: (editorElement,marker) ->
    range = @findPos(editorElement,marker)
    if range
      selection = window.getSelection()
      range.collapse false
      selection.removeAllRanges()
      selection.addRange range
    return


  @findPos: (node, marker, range, found) ->
    if !range
      range = document.createRange()
      range.selectNode node
      range.setStart node, 0
    if node.nodeType == Node.TEXT_NODE
      sP = node.textContent.search(marker)
      if sP >= 0
        node.textContent = node.textContent.replace marker, "\r\n"
        range.setEnd node, sP
        found = true
    else
      lp = 0
      while lp < node.childNodes.length
        range = @findPos(node.childNodes[lp], marker, range, found)
        if found
          break
        lp++
    range