Hi there, first of all thanks for developing Zammad, we are using it internally and love it. I started recently using the ‘split a ticket’ feature, which is nice, but it shows the signature in the bottom of the messages not below the ‘agents’ reply and above the previous messages. I think it would be better to have it in the top side of the messages since it is supposedly a new communication with the ‘client’ no?
Thanks.
R.S