Used Zammad version: 6.2.0-1709189301.4a2dd7d0.bullseye
Used Zammad installation type: Package
Operating system: Debian 11
Browser + version: Chrome latest
Expected behavior:
When creating a customer responds to a ticket, it will display who updated the ticket.
like in this picture
upload://w6Rrq8dv1Me8N63HPvFg6LBR9Z1.png
Actual behavior:
What happens is that it says updated by “-” when ever a customer updates a ticket. When a agent updates it shows properly that a agent updated a ticket, but not a customer.
like in this picture the top 2 tickets are agents updating a ticket, the bottom 2 are agents updating the ticket.
upload://msnRgWUcd0WuobkRG6PmcSSfAf3.png
This all started after we updated to the latest version.
Steps to reproduce the behavior:
Update a ticket by replying or emailing as a customer