Show tickets where customers didn't reply within 3 days

[mlegeay]

Infos:

• Used Zammad version: 3.1
• Used Zammad installation source: package
• Operating system: Unbuntu 18.04
• Browser + version: Chrome

Expected behavior:

Show tickets where customers didn’t reply within 3 days in the schedule overview.

Actual behavior:

Not showing tickets where customers didn’t reply within 3 days in the schedule overview.

------ Below : bottom of the history of one of my tickets that should be shown ------

Steps to reproduce the behavior:

• Create schedule task
• Add conditions : State = open , Last contact (customer) after (relativ) 3 days.

I don’t know if it’s an issue or if I don’t properly use the filter ?
Thanks

[MrGeneration]

Dumb question: Why aren’t you using an overview that filters for exactly this condition?
In my opinion a scheduler makes no sense at this point, as it’s technically not built to “show things”, but to automate stuff at regular basis (like adding tags, removing etc)

[mlegeay]

It’s not a dumb question .
I’m using scheduler to close tickets for no customer reply within 3 days.

[MrGeneration]

@mlegeay

I’m using scheduler to close tickets for no customer reply within 3 days.

So you basically want to display tickets which are

• state = closed
• last update within last time period x (to reduce Zammads load)
• last_customer_contact before relative 3 days

However, at some point this will affect all tickets of course

[mlegeay]

Ok, and how can I do that : “close tickets for no customer reply within 3 days” ?

[MrGeneration]

Okay, I made you a screen
Like so:

[mlegeay]

It’s great !
Thanks