Show customers tickets

How does everyone here handle showing customers their tickets? Do you all just allow your customers to log into their own zammad interfaces? Do you some how embed zammad into your own websites? Any insights would be greatly appreciated!

Hi @ktb92677,

our Zammad is externally accesible and so yes, every customer can login into their own interface

same problem/question here:
do you create your customers inside zammad manually? or is there a way to create them from outside?

found the api documentation:
search for “Create an new user (with welcome email)” how to create new users with welcome mail thru the api from your user-creation-process. here how to delete a user or change its password

also how to get notifications for the user:
but could not find how to single-sign-on the user to transfer him directly from notification to the zammad-webinterface…

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