Show an Object Attribute as read only to customer

Hello,

We need the option to set an Attribute from the Ticket as read only to the customer.

The problem is that we want to share a fix Version Information to the customer. This Information should not be modified by the customer.
For Attributes in User or Organisation i can select shown for an attribute. But for Tikets it is always invisible or with write access.

BR
Michael

1 Like

Some more informations to this topic.

Zammad Hosted Version 6.0.0.633d0f8a2.saas

Testet on:

Microsoft Edge for Business
Version 116.0.1938.62 (64bit)

Firefox
Version 116.0.3 (64bit)

I try the option ticket.customer shown to show the information to the customer, (as I understand this show it without write access).

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And I set the customer number.

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But on the customer page this information is not shown? What is my mistake, or is it a bug?

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This is a known issue:

You may want to contact SaaS support so that they can add your ticket number to the issue in question.

Thanks for clarification

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