We’re using Zammad together with Office365. We came from OTRS where you could use one real email address, and set Aliases for the rest. In OTRS you can filter out tickets based on the TO email, and even if it’s an Alias it will still be picked up as the TO address, that’s not working in Zammad as it seems.
So let’s say our primary email address is firstname.lastname@example.org. That email is setup in the Email settings for IMAP and SMTP. Then we have another email address called email@example.com which is an Alias in both Office 365 and Zammad. Both have the same destination group (as you would need to have another actual (real, not an Alias) email account to divide them).
What we would like is that all emails from firstname.lastname@example.org ends up in a group called “email2”, but the current behavior is that you need to setup email@example.com as a real address, and not an alias.
Question is, is it even possible to Filter out firstname.lastname@example.org so that they end up in group “email2”, whilst email@example.com is an alias of firstname.lastname@example.org? From what I can see the email seems to come TO email@example.com no matter if I send the email to firstname.lastname@example.org or some other Alias address, as the configured email real email account is email@example.com.
I hope my question isn’t that confusing.