Several tags in the new ticket

Lex · February 27, 2024, 11:27am

Infos:

Used Zammad version: 6.2.0-1706169043.76bdc8b0.jammy
Used Zammad installation type: package
Operating system: Ubuntu 22
Browser + version: Opera 107.0.5045.21

Expected behavior:

When we create a new ticket we add several tags at once, they should be added all at once.

Actual behavior:

When you create a new ticket, only the first tag is added. Other tags are ignored.

Note- that when adding a user to the “tag” access rights, the error disappears and he can add as many tags as he wants.

Steps to reproduce the behavior:

Open new ticket, add tag1, tag2 ,tag3
there should be no “tag” access rights

fliebe92 · March 1, 2024, 12:41pm

Hi @Lex. Could you please provide any information out of your production.log (or your browser’s console) when this error happens?

fliebe92 · March 1, 2024, 12:49pm

tags permission is btw. for managing the tags in the admin area of Zammad.

Lex · March 1, 2024, 5:25pm

In this case I added three tags, only the first one was added after the ticket was created.


I, [2024-03-01T17:20:38.965646#727-16986700]  INFO -- : fetching imap censored port=993,ssl=true,starttls=false,folder=INBOX,keep_on_server=false,auth_type=LOGIN)
I, [2024-03-01T17:20:39.046122#727-16986700]  INFO -- :  - no message
I, [2024-03-01T17:20:39.052086#727-16986700]  INFO -- : ended Channel.fetch took: 0.193121225 seconds.
I, [2024-03-01T17:20:40.561118#727-142120]  INFO -- : ProcessScheduledJobs running...
I, [2024-03-01T17:20:40.561980#727-142120]  INFO -- : Running job thread for 'Check channels.' (Channel.fetch) status is: sleep
I, [2024-03-01T17:20:40.562057#727-142120]  INFO -- : Running job thread for 'Generate 'Session' data.' (Sessions.jobs) status is: sleep
I, [2024-03-01T17:20:40.562083#727-142120]  INFO -- : Running job thread for 'Check 'Channel' streams.' (Channel.stream) status is: sleep
I, [2024-03-01T17:20:40.562133#727-142120]  INFO -- : Running job thread for 'Process ticket escalations.' (Ticket.process_escalation) status is: sleep
I, [2024-03-01T17:20:40.562266#727-142120]  INFO -- : Running job thread for 'Execute planned jobs.' (Job.run) status is: sleep
I, [2024-03-01T17:20:40.954687#721-15536500]  INFO -- : Started POST "/api/v1/taskbar" for censored at 2024-03-01 17:20:40 +0000
I, [2024-03-01T17:20:40.958097#721-15536500]  INFO -- : Processing by TaskbarController#create as JSON
I, [2024-03-01T17:20:40.958137#721-15536500]  INFO -- :   Parameters: {"key"=>"TicketCreateScreen-15576", "callback"=>"TicketCreate", "params"=>{"id"=>"15576", "shown"=>true}, "prio"=>3, "notify"=>false, "active"=>true, "id"=>"c-35"}
I, [2024-03-01T17:20:40.960159#721-15464740]  INFO -- : Started GET "/api/v1/ticket_create?_=1709313301696" for censored at 2024-03-01 17:20:40 +0000
I, [2024-03-01T17:20:40.963159#721-15464740]  INFO -- : Processing by TicketsController#ticket_create as JSON
I, [2024-03-01T17:20:40.963196#721-15464740]  INFO -- :   Parameters: {"_"=>"1709313301696"}
I, [2024-03-01T17:20:40.977944#721-15536500]  INFO -- : Completed 201 Created in 20ms (Views: 0.1ms | ActiveRecord: 10.2ms | Allocations: 21409)
I, [2024-03-01T17:20:40.998416#721-15464740]  INFO -- : Completed 200 OK in 33ms (Views: 2.5ms | ActiveRecord: 8.5ms | Allocations: 38005)
I, [2024-03-01T17:20:43.358378#721-15464880]  INFO -- : Started PUT "/api/v1/taskbar/5637" for censored at 2024-03-01 17:20:43 +0000
I, [2024-03-01T17:20:43.360952#721-15464880]  INFO -- : Processing by TaskbarController#update as JSON
I, [2024-03-01T17:20:43.360995#721-15464880]  INFO -- :   Parameters: {"key"=>"Ticket-1321", "callback"=>"TicketZoom", "state"=>{"ticket"=>{}, "article"=>{"form_id"=>"313536933"}}, "params"=>{"ticket_id"=>"1321", "shown"=>true}, "prio"=>2, "notify"=>false, "active"=>false, "attachments"=>[], "updated_at"=>"2024-03-01T17:18:24.308Z", "id"=>"5637"}
I, [2024-03-01T17:20:43.375693#721-15464880]  INFO -- : Completed 200 OK in 15ms (Views: 0.1ms | ActiveRecord: 4.0ms | Allocations: 11647)
I, [2024-03-01T17:20:43.441129#721-15464980]  INFO -- : Started PUT "/api/v1/taskbar/5638" for censored at 2024-03-01 17:20:43 +0000
I, [2024-03-01T17:20:43.443229#721-15464980]  INFO -- : Processing by TaskbarController#update as JSON
I, [2024-03-01T17:20:43.443269#721-15464980]  INFO -- :   Parameters: {"key"=>"TicketCreateScreen-15576", "callback"=>"TicketCreate", "state"=>{"body"=>"[FILTERED]", "formSenderType"=>"phone-in", "shared_draft_id"=>"", "form_id"=>"313737223", "title"=>"", "customer_id"=>"", "customer_id_completion"=>"", "organization_id"=>"", "cc"=>"", "group_id"=>"", "owner_id"=>"", "state_id"=>"2", "priority_id"=>"2", "tags"=>""}, "params"=>{"id"=>"15576", "shown"=>true}, "prio"=>3, "notify"=>false, "active"=>true, "attachments"=>[], "updated_at"=>"2024-03-01T17:20:40.965Z", "id"=>"5638"}
I, [2024-03-01T17:20:43.457967#721-15464980]  INFO -- : Completed 200 OK in 15ms (Views: 0.2ms | ActiveRecord: 4.6ms | Allocations: 11431)
I, [2024-03-01T17:20:46.454761#721-15536540]  INFO -- : Started GET "/api/v1/search/user-organization?query=%D0%BA%D0%BE%D1%80&_=1709313301697" for censored at 2024-03-01 17:20:46 +0000
I, [2024-03-01T17:20:46.456950#721-15536540]  INFO -- : Processing by SearchController#search_generic as JSON
I, [2024-03-01T17:20:46.456976#721-15536540]  INFO -- :   Parameters: {"query"=>"кор", "_"=>"1709313301697", "objects"=>"user-organization"}
I, [2024-03-01T17:20:46.946134#721-15536500]  INFO -- : Started GET "/api/v1/search/user-organization?query=%D0%BA%D0%BE%D1%80%D0%B7%D0%B8&_=1709313301698" for censored at 2024-03-01 17:20:46 +0000
I, [2024-03-01T17:20:46.948311#721-15536500]  INFO -- : Processing by SearchController#search_generic as JSON
I, [2024-03-01T17:20:46.948340#721-15536500]  INFO -- :   Parameters: {"query"=>"корзи", "_"=>"1709313301698", "objects"=>"user-organization"}
I, [2024-03-01T17:20:47.328520#721-15536500]  INFO -- : Completed 200 OK in 380ms (Views: 0.2ms | ActiveRecord: 2.7ms | Allocations: 11998)
I, [2024-03-01T17:20:47.339906#721-15536540]  INFO -- : Completed 200 OK in 883ms (Views: 1.5ms | ActiveRecord: 6.7ms | Allocations: 36727)
I, [2024-03-01T17:20:47.928300#721-15464740]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709313301699" for censored at 2024-03-01 17:20:47 +0000
I, [2024-03-01T17:20:47.930679#721-15464740]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T17:20:47.930709#721-15464740]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709313301699"}
I, [2024-03-01T17:20:47.981757#721-15464740]  INFO -- : Completed 200 OK in 51ms (Views: 8.3ms | ActiveRecord: 7.5ms | Allocations: 45946)
I, [2024-03-01T17:20:50.185182#721-15464880]  INFO -- : Started PUT "/api/v1/taskbar/5638" for censored at 2024-03-01 17:20:50 +0000
I, [2024-03-01T17:20:50.187429#721-15464880]  INFO -- : Processing by TaskbarController#update as JSON
I, [2024-03-01T17:20:50.187482#721-15464880]  INFO -- :   Parameters: {"key"=>"TicketCreateScreen-15576", "callback"=>"TicketCreate", "state"=>{"body"=>"[FILTERED]", "formSenderType"=>"phone-in", "shared_draft_id"=>"", "form_id"=>"313737223", "title"=>"test", "customer_id"=>"538", "customer_id_completion"=>"Корзина", "organization_id"=>"", "cc"=>"", "group_id"=>"", "owner_id"=>"", "state_id"=>"2", "priority_id"=>"2", "tags"=>""}, "params"=>{"id"=>"15576", "shown"=>true}, "prio"=>3, "notify"=>false, "active"=>true, "attachments"=>[], "updated_at"=>"2024-03-01T17:20:40.965Z", "id"=>"5638"}
I, [2024-03-01T17:20:50.206970#721-15464880]  INFO -- : Completed 200 OK in 19ms (Views: 0.2ms | ActiveRecord: 8.6ms | Allocations: 11959)
I, [2024-03-01T17:20:50.562877#727-142120]  INFO -- : ProcessScheduledJobs running...
I, [2024-03-01T17:20:50.563747#727-142120]  INFO -- : Running job thread for 'Check channels.' (Channel.fetch) status is: sleep
I, [2024-03-01T17:20:50.563818#727-142120]  INFO -- : Running job thread for 'Generate 'Session' data.' (Sessions.jobs) status is: sleep
I, [2024-03-01T17:20:50.563840#727-142120]  INFO -- : Running job thread for 'Check 'Channel' streams.' (Channel.stream) status is: sleep
I, [2024-03-01T17:20:50.563882#727-142120]  INFO -- : Running job thread for 'Process ticket escalations.' (Ticket.process_escalation) status is: sleep
I, [2024-03-01T17:20:50.563997#727-142120]  INFO -- : Running job thread for 'Execute planned jobs.' (Job.run) status is: sleep
I, [2024-03-01T17:20:51.185082#721-15464980]  INFO -- : Started GET "/api/v1/tickets/shared_drafts?_=1709313301700" for censored at 2024-03-01 17:20:51 +0000
I, [2024-03-01T17:20:51.187876#721-15464980]  INFO -- : Processing by TicketsSharedDraftStartsController#index as JSON
I, [2024-03-01T17:20:51.187915#721-15464980]  INFO -- :   Parameters: {"_"=>"1709313301700"}
I, [2024-03-01T17:20:51.196752#721-15536500]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709313301701" for censored at 2024-03-01 17:20:51 +0000
I, [2024-03-01T17:20:51.200376#721-15536500]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T17:20:51.200878#721-15536500]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709313301701"}
I, [2024-03-01T17:20:51.201268#721-15464980]  INFO -- : Completed 200 OK in 13ms (Views: 0.1ms | ActiveRecord: 6.1ms | Allocations: 11592)
I, [2024-03-01T17:20:51.349021#721-15536500]  INFO -- : Completed 200 OK in 148ms (Views: 4.9ms | ActiveRecord: 8.3ms | Allocations: 46794)
I, [2024-03-01T17:20:55.180376#721-15536540]  INFO -- : Started PUT "/api/v1/taskbar/5638" for censored at 2024-03-01 17:20:55 +0000
I, [2024-03-01T17:20:55.183724#721-15536540]  INFO -- : Processing by TaskbarController#update as JSON
I, [2024-03-01T17:20:55.183778#721-15536540]  INFO -- :   Parameters: {"key"=>"TicketCreateScreen-15576", "callback"=>"TicketCreate", "state"=>{"body"=>"[FILTERED]", "formSenderType"=>"phone-in", "shared_draft_id"=>"", "form_id"=>"313737223", "title"=>"test", "customer_id"=>"538", "customer_id_completion"=>"Корзина", "organization_id"=>"", "cc"=>"", "group_id"=>"1", "owner_id"=>"6", "state_id"=>"2", "priority_id"=>"2", "tags"=>""}, "params"=>{"id"=>"15576", "shown"=>true}, "prio"=>3, "notify"=>false, "active"=>true, "attachments"=>[], "updated_at"=>"2024-03-01T17:20:40.965Z", "id"=>"5638"}
I, [2024-03-01T17:20:55.202879#721-15536540]  INFO -- : Completed 200 OK in 19ms (Views: 0.2ms | ActiveRecord: 8.2ms | Allocations: 11976)
I, [2024-03-01T17:21:00.565483#727-142120]  INFO -- : ProcessScheduledJobs running...
I, [2024-03-01T17:21:00.566315#727-142120]  INFO -- : Running job thread for 'Check channels.' (Channel.fetch) status is: sleep
I, [2024-03-01T17:21:00.566396#727-142120]  INFO -- : Running job thread for 'Generate 'Session' data.' (Sessions.jobs) status is: sleep
I, [2024-03-01T17:21:00.566421#727-142120]  INFO -- : Running job thread for 'Check 'Channel' streams.' (Channel.stream) status is: sleep
I, [2024-03-01T17:21:00.566472#727-142120]  INFO -- : Running job thread for 'Process ticket escalations.' (Ticket.process_escalation) status is: sleep
I, [2024-03-01T17:21:00.566711#727-142120]  INFO -- : Running job thread for 'Execute planned jobs.' (Job.run) status is: sleep
I, [2024-03-01T17:21:03.024763#721-15464740]  INFO -- : Started GET "/api/v1/tag_search?term=%20" for censored at 2024-03-01 17:21:03 +0000
I, [2024-03-01T17:21:03.026951#721-15464740]  INFO -- : Processing by TagsController#search as JSON
I, [2024-03-01T17:21:03.026975#721-15464740]  INFO -- :   Parameters: {"term"=>" "}
I, [2024-03-01T17:21:03.032754#721-15464740]  INFO -- : Completed 200 OK in 6ms (Views: 0.1ms | ActiveRecord: 1.7ms | Allocations: 5322)
I, [2024-03-01T17:21:04.403127#721-15464880]  INFO -- : Started GET "/api/v1/tag_search?term=%20" for censored at 2024-03-01 17:21:04 +0000
I, [2024-03-01T17:21:04.405335#721-15464880]  INFO -- : Processing by TagsController#search as JSON
I, [2024-03-01T17:21:04.405364#721-15464880]  INFO -- :   Parameters: {"term"=>" "}
I, [2024-03-01T17:21:04.410986#721-15464880]  INFO -- : Completed 200 OK in 6ms (Views: 0.1ms | ActiveRecord: 1.7ms | Allocations: 5322)
I, [2024-03-01T17:21:05.566452#721-15464980]  INFO -- : Started GET "/api/v1/tag_search?term=%20" for censored at 2024-03-01 17:21:05 +0000
I, [2024-03-01T17:21:05.568636#721-15464980]  INFO -- : Processing by TagsController#search as JSON
I, [2024-03-01T17:21:05.568666#721-15464980]  INFO -- :   Parameters: {"term"=>" "}
I, [2024-03-01T17:21:05.574226#721-15464980]  INFO -- : Completed 200 OK in 6ms (Views: 0.1ms | ActiveRecord: 1.6ms | Allocations: 5322)
I, [2024-03-01T17:21:06.992696#721-15536500]  INFO -- : Started POST "/api/v1/tickets" for censored at 2024-03-01 17:21:06 +0000
I, [2024-03-01T17:21:06.995162#721-15536500]  INFO -- : Processing by TicketsController#create as JSON
I, [2024-03-01T17:21:06.995209#721-15536500]  INFO -- :   Parameters: {"title"=>"test", "group_id"=>"1", "owner_id"=>"6", "customer_id"=>"538", "state_id"=>"2", "priority_id"=>"2", "article"=>{"to"=>"КЛИКБЕЛ", "from"=>"Корзина", "body"=>"[FILTERED]", "type_id"=>5, "sender_id"=>2, "form_id"=>"313737223", "content_type"=>"text/html"}, "tags"=>"налогирб, сервер, криптография", "organization_id"=>"", "id"=>"c-1243"}
I, [2024-03-01T17:21:07.179184#721-15536500]  INFO -- : Completed 201 Created in 184ms (Views: 0.2ms | ActiveRecord: 74.8ms | Allocations: 119700)
I, [2024-03-01T17:21:07.259479#721-15536540]  INFO -- : Started DELETE "/api/v1/taskbar/5638" for censored at 2024-03-01 17:21:07 +0000
I, [2024-03-01T17:21:07.261484#721-15536540]  INFO -- : Processing by TaskbarController#destroy as JSON
I, [2024-03-01T17:21:07.261509#721-15536540]  INFO -- :   Parameters: {"id"=>"5638"}
I, [2024-03-01T17:21:07.265008#721-15464740]  INFO -- : Started GET "/api/v1/tickets/1322?all=true&auto_assign=true&_=1709313301702" for censored at 2024-03-01 17:21:07 +0000
I, [2024-03-01T17:21:07.269417#721-15464740]  INFO -- : Processing by TicketsController#show as JSON
I, [2024-03-01T17:21:07.269471#721-15464740]  INFO -- :   Parameters: {"all"=>"true", "auto_assign"=>"true", "_"=>"1709313301702", "id"=>"1322"}
I, [2024-03-01T17:21:07.284245#721-15536540]  INFO -- : Completed 200 OK in 23ms (Views: 0.1ms | ActiveRecord: 9.5ms | Allocations: 23995)
I, [2024-03-01T17:21:07.323682#721-15464740]  INFO -- : Completed 200 OK in 54ms (Views: 2.9ms | ActiveRecord: 12.5ms | Allocations: 59656)
I, [2024-03-01T17:21:07.350679#721-15464880]  INFO -- : Started POST "/api/v1/taskbar" for censored at 2024-03-01 17:21:07 +0000
I, [2024-03-01T17:21:07.352500#721-15464880]  INFO -- : Processing by TaskbarController#create as JSON
I, [2024-03-01T17:21:07.352529#721-15464880]  INFO -- :   Parameters: {"key"=>"Ticket-1322", "callback"=>"TicketZoom", "params"=>{"ticket_id"=>"1322", "shown"=>true}, "prio"=>3, "notify"=>false, "active"=>true, "id"=>"c-46"}
I, [2024-03-01T17:21:07.363729#721-15464880]  INFO -- : Completed 201 Created in 11ms (Views: 0.1ms | ActiveRecord: 4.0ms | Allocations: 8219)
I, [2024-03-01T17:21:07.387264#721-15464980]  INFO -- : Started POST "/api/v1/recent_view" for censored at 2024-03-01 17:21:07 +0000
I, [2024-03-01T17:21:07.389226#721-15464980]  INFO -- : Processing by RecentViewController#create as JSON
I, [2024-03-01T17:21:07.389250#721-15464980]  INFO -- :   Parameters: {"object"=>"Ticket", "o_id"=>1322}
I, [2024-03-01T17:21:07.392434#721-15536500]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709313301703" for censored at 2024-03-01 17:21:07 +0000
I, [2024-03-01T17:21:07.395865#721-15536500]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T17:21:07.396257#721-15536500]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709313301703"}
I, [2024-03-01T17:21:07.407451#721-15464980]  INFO -- : Completed 200 OK in 18ms (Views: 0.1ms | ActiveRecord: 9.9ms | Allocations: 19606)
I, [2024-03-01T17:21:07.435498#721-15536500]  INFO -- : Completed 200 OK in 39ms (Views: 5.5ms | ActiveRecord: 8.6ms | Allocations: 50605)
I, [2024-03-01T17:21:07.456774#721-15536540]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709313301704" for censored at 2024-03-01 17:21:07 +0000
I, [2024-03-01T17:21:07.458676#721-15536540]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T17:21:07.458701#721-15536540]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709313301704"}
I, [2024-03-01T17:21:07.494747#721-15536540]  INFO -- : Completed 200 OK in 36ms (Views: 5.3ms | ActiveRecord: 6.6ms | Allocations: 46752)
I, [2024-03-01T17:21:08.325434#721-15464740]  INFO -- : Started GET "/api/v1/tickets/1322?all=true&auto_assign=true&_=1709313301705" for censored at 2024-03-01 17:21:08 +0000
I, [2024-03-01T17:21:08.327692#721-15464740]  INFO -- : Processing by TicketsController#show as JSON
I, [2024-03-01T17:21:08.327722#721-15464740]  INFO -- :   Parameters: {"all"=>"true", "auto_assign"=>"true", "_"=>"1709313301705", "id"=>"1322"}
I, [2024-03-01T17:21:08.374807#721-15464740]  INFO -- : Completed 200 OK in 47ms (Views: 2.9ms | ActiveRecord: 9.5ms | Allocations: 53992)

fliebe92 · March 1, 2024, 6:13pm

In the payload, there are three tags and no error is logged at all.

Lex · March 1, 2024, 6:30pm

is there anything else we can look at?
1

2

fliebe92 · March 1, 2024, 6:36pm

Do you know the user ID of the user you are using?
Do you have access to the Rails console?

Use the Rails Console and do check all those tags from your screenshot:

Tag.tag_allowed?(name: 'tag123', user_id: X)

Post the output here, thanks

Lex · March 1, 2024, 6:40pm

what the…

Lex · March 1, 2024, 6:41pm

I tried re-logging or viewing this ticket from another user, but there is 1 tag there too

Lex · March 1, 2024, 6:44pm

and I don’t see her using those tags in the search. Just the first one

fliebe92 · March 1, 2024, 6:55pm

This just means this user is allowed to use the tags you want to use. Everything’s fine.

Code snippet to be executed using Rails console:

"налогирб, сервер, криптография".split(',').each { |tag| puts Tag.tag_allowed?(name: tag, user_id: 59) }

Output, please

Lex · March 1, 2024, 6:56pm

fliebe92 · March 1, 2024, 6:57pm

Ah, wait, how did you manage to put spaces in there this is the issue.

fliebe92 · March 1, 2024, 6:57pm

The frontend should send the tags as comma-separated list, without any spaces.

Lex · March 1, 2024, 6:59pm

there’s no space in the tags themselves, but we select them using space. Then the whole menu appears with all (almost) tags to choose from. But there are no spaces in the tags themselves

fliebe92 · March 1, 2024, 7:01pm

I cannot select tags by using space at all. Could you please try to create another ticket and try using arrow keys + enter or the mouse?

Lex · March 1, 2024, 7:03pm

Tried selecting without space, same thing, out of 3 tags only one was set.
I tried selecting with both mouse and buttons.

Lex · March 1, 2024, 7:05pm

If you add tags in an already created ticket, they are added normally

Lex · March 1, 2024, 7:10pm

temporarily added the agent to the allowed “tag” access rights and created a ticket, everything created as it should, maybe the log will help

, [2024-03-01T19:07:01.540267#721-15766000]  INFO -- :   Parameters: {"key"=>"TicketCreateScreen-37139", "callback"=>"TicketCreate", "state"=>{"body"=>"[FILTERED]", "formSenderType"=>"phone-in", "shared_draft_id"=>"", "form_id"=>"320004489", "title"=>"test", "customer_id"=>"538", "customer_id_completion"=>"Корзина", "organization_id"=>"", "cc"=>"", "group_id"=>"3", "owner_id"=>"6", "state_id"=>"2", "priority_id"=>"2", "tags"=>"софт, иное, налогирб"}, "params"=>{"id"=>"37139", "shown"=>true}, "prio"=>10, "notify"=>false, "active"=>true, "attachments"=>[], "updated_at"=>"2024-03-01T19:06:26.703Z", "id"=>"5659"}
I, [2024-03-01T19:07:01.554676#721-15766000]  INFO -- : Completed 200 OK in 14ms (Views: 0.2ms | ActiveRecord: 3.4ms | Allocations: 12022)
I, [2024-03-01T19:07:02.831492#727-142120]  INFO -- : ProcessScheduledJobs running...
I, [2024-03-01T19:07:02.832328#727-142120]  INFO -- : Running job thread for 'Check 'Channel' streams.' (Channel.stream) status is: sleep
I, [2024-03-01T19:07:02.832358#727-142120]  INFO -- : Running job thread for 'Check channels.' (Channel.fetch) status is: sleep
I, [2024-03-01T19:07:02.832409#727-142120]  INFO -- : Running job thread for 'Generate 'Session' data.' (Sessions.jobs) status is: sleep
I, [2024-03-01T19:07:02.832433#727-142120]  INFO -- : Running job thread for 'Process ticket escalations.' (Ticket.process_escalation) status is: sleep
I, [2024-03-01T19:07:02.832519#727-142120]  INFO -- : Running job thread for 'Execute planned jobs.' (Job.run) status is: sleep
I, [2024-03-01T19:07:03.556649#721-15766040]  INFO -- : Started POST "/api/v1/tickets" for *censored* at 2024-03-01 19:07:03 +0000
I, [2024-03-01T19:07:03.558868#721-15766040]  INFO -- : Processing by TicketsController#create as JSON
I, [2024-03-01T19:07:03.558903#721-15766040]  INFO -- :   Parameters: {"title"=>"test", "group_id"=>"3", "owner_id"=>"6", "customer_id"=>"538", "state_id"=>"2", "priority_id"=>"2", "article"=>{"to"=>"ВЫЕЗДЫ", "from"=>"Корзина", "body"=>"[FILTERED]", "type_id"=>5, "sender_id"=>2, "form_id"=>"320004489", "content_type"=>"text/html"}, "tags"=>"софт, иное, налогирб", "organization_id"=>"", "id"=>"c-1200"}
I, [2024-03-01T19:07:03.743818#721-15766040]  INFO -- : Completed 201 Created in 185ms (Views: 0.2ms | ActiveRecord: 64.7ms | Allocations: 133238)
I, [2024-03-01T19:07:03.834536#721-15765980]  INFO -- : Started DELETE "/api/v1/taskbar/5659" for *censored* at 2024-03-01 19:07:03 +0000
I, [2024-03-01T19:07:03.836628#721-15765980]  INFO -- : Processing by TaskbarController#destroy as JSON
I, [2024-03-01T19:07:03.836653#721-15765980]  INFO -- :   Parameters: {"id"=>"5659"}
I, [2024-03-01T19:07:03.844097#721-15765920]  INFO -- : Started GET "/api/v1/tickets/1326?all=true&auto_assign=true&_=1709319942796" for *censored* at 2024-03-01 19:07:03 +0000
I, [2024-03-01T19:07:03.846169#721-15765920]  INFO -- : Processing by TicketsController#show as JSON
I, [2024-03-01T19:07:03.846195#721-15765920]  INFO -- :   Parameters: {"all"=>"true", "auto_assign"=>"true", "_"=>"1709319942796", "id"=>"1326"}
I, [2024-03-01T19:07:03.851332#721-15765980]  INFO -- : Completed 200 OK in 15ms (Views: 0.1ms | ActiveRecord: 6.8ms | Allocations: 15608)
I, [2024-03-01T19:07:03.875471#727-142100]  INFO -- : 2024-03-01T19:07:03+0000: [Worker(host:helpdesk pid:727)] Job TransactionJob [da50946d-01a3-4af3-85c3-85b1f27bfacf] from DelayedJob(default) with arguments: [{"object"=>"Ticket", "object_id"=>1326, "user_id"=>59, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.636024993Z"}, "type"=>"create", "changes"=>{"last_contact_at"=>[nil, {"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.615000000Z"}], "last_contact_customer_at"=>[nil, {"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.615000000Z"}], "_aj_symbol_keys"=>[]}, "article_id"=>3018, "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type", "changes", "article_id"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=69134) (queue=default) RUNNING
I, [2024-03-01T19:07:03.903861#721-15765920]  INFO -- : Completed 200 OK in 58ms (Views: 3.3ms | ActiveRecord: 11.2ms | Allocations: 58200)
I, [2024-03-01T19:07:03.915026#721-15766100]  INFO -- : Started POST "/api/v1/taskbar" for *censored* at 2024-03-01 19:07:03 +0000
I, [2024-03-01T19:07:03.918308#721-15766100]  INFO -- : Processing by TaskbarController#create as JSON
I, [2024-03-01T19:07:03.918354#721-15766100]  INFO -- :   Parameters: {"key"=>"Ticket-1326", "callback"=>"TicketZoom", "params"=>{"ticket_id"=>"1326", "shown"=>true}, "prio"=>10, "notify"=>false, "active"=>true, "id"=>"c-26"}
I, [2024-03-01T19:07:03.931886#721-15766100]  INFO -- : Completed 201 Created in 13ms (Views: 0.2ms | ActiveRecord: 3.1ms | Allocations: 8280)
I, [2024-03-01T19:07:03.970032#721-15766120]  INFO -- : Started POST "/api/v1/recent_view" for *censored* at 2024-03-01 19:07:03 +0000
I, [2024-03-01T19:07:03.973425#721-15766120]  INFO -- : Processing by RecentViewController#create as JSON
I, [2024-03-01T19:07:03.973468#721-15766120]  INFO -- :   Parameters: {"object"=>"Ticket", "o_id"=>1326}
I, [2024-03-01T19:07:03.988516#721-15766120]  INFO -- : Completed 200 OK in 15ms (Views: 0.2ms | ActiveRecord: 4.7ms | Allocations: 8405)
I, [2024-03-01T19:07:04.061739#721-15752220]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709319942797" for *censored* at 2024-03-01 19:07:04 +0000
I, [2024-03-01T19:07:04.063041#721-15688840]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709319942798" for *censored* at 2024-03-01 19:07:04 +0000
I, [2024-03-01T19:07:04.065235#721-15752220]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:04.065275#721-15752220]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709319942797"}
I, [2024-03-01T19:07:04.066182#721-15688840]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:04.066425#721-15688840]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709319942798"}
I, [2024-03-01T19:07:04.066899#721-15765860]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709319942799" for *censored* at 2024-03-01 19:07:04 +0000
I, [2024-03-01T19:07:04.071571#721-15765860]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:04.072182#721-15765860]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709319942799"}
I, [2024-03-01T19:07:04.075862#721-15688800]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709319942800" for *censored* at 2024-03-01 19:07:04 +0000
I, [2024-03-01T19:07:04.083373#721-15688800]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:04.083417#721-15688800]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709319942800"}
I, [2024-03-01T19:07:04.084311#721-15765900]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709319942801" for *censored* at 2024-03-01 19:07:04 +0000
I, [2024-03-01T19:07:04.091950#721-15765820]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709319942802" for *censored* at 2024-03-01 19:07:04 +0000
I, [2024-03-01T19:07:04.093057#721-15765900]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:04.097430#721-15765900]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709319942801"}
I, [2024-03-01T19:07:04.097175#721-15765820]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:04.101018#721-15765820]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709319942802"}
I, [2024-03-01T19:07:04.155283#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job TransactionJob [da50946d-01a3-4af3-85c3-85b1f27bfacf] from DelayedJob(default) with arguments: [{"object"=>"Ticket", "object_id"=>1326, "user_id"=>59, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.636024993Z"}, "type"=>"create", "changes"=>{"last_contact_at"=>[nil, {"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.615000000Z"}], "last_contact_customer_at"=>[nil, {"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.615000000Z"}], "_aj_symbol_keys"=>[]}, "article_id"=>3018, "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type", "changes", "article_id"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=69134) (queue=default) COMPLETED after 0.2797
I, [2024-03-01T19:07:04.157418#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job TransactionJob [76671847-d0b8-4c4f-9da6-2efb9b166750] from DelayedJob(default) with arguments: [{"object"=>"Tag", "object_id"=>1417, "user_id"=>59, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.602759528Z"}, "type"=>"create", "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=69135) (queue=default) RUNNING
I, [2024-03-01T19:07:04.169328#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job TransactionJob [76671847-d0b8-4c4f-9da6-2efb9b166750] from DelayedJob(default) with arguments: [{"object"=>"Tag", "object_id"=>1417, "user_id"=>59, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.602759528Z"}, "type"=>"create", "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=69135) (queue=default) COMPLETED after 0.0118
I, [2024-03-01T19:07:04.171279#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job TransactionJob [0d6e49e3-cebc-41e1-b7b1-5567bbed79b5] from DelayedJob(default) with arguments: [{"object"=>"Tag", "object_id"=>1418, "user_id"=>59, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.607077388Z"}, "type"=>"create", "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=69136) (queue=default) RUNNING
I, [2024-03-01T19:07:04.182462#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job TransactionJob [0d6e49e3-cebc-41e1-b7b1-5567bbed79b5] from DelayedJob(default) with arguments: [{"object"=>"Tag", "object_id"=>1418, "user_id"=>59, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.607077388Z"}, "type"=>"create", "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=69136) (queue=default) COMPLETED after 0.0111
I, [2024-03-01T19:07:04.184645#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job TransactionJob [58c6d842-c4d4-44e9-aa33-85088ec2a094] from DelayedJob(default) with arguments: [{"object"=>"Tag", "object_id"=>1419, "user_id"=>59, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.611421549Z"}, "type"=>"create", "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=69137) (queue=default) RUNNING
I, [2024-03-01T19:07:04.203446#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job TransactionJob [58c6d842-c4d4-44e9-aa33-85088ec2a094] from DelayedJob(default) with arguments: [{"object"=>"Tag", "object_id"=>1419, "user_id"=>59, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.611421549Z"}, "type"=>"create", "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=69137) (queue=default) COMPLETED after 0.0188
I, [2024-03-01T19:07:04.205756#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job TicketUserTicketCounterJob [884c22bf-7fc5-4690-b6ea-114cee84aecc] from DelayedJob(default) with arguments: [538, 59] (id=69138) (queue=default) RUNNING
I, [2024-03-01T19:07:04.241496#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job TicketUserTicketCounterJob [884c22bf-7fc5-4690-b6ea-114cee84aecc] from DelayedJob(default) with arguments: [538, 59] (id=69138) (queue=default) COMPLETED after 0.0357
I, [2024-03-01T19:07:04.243665#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job TransactionJob [5da5ecde-ad00-422f-aaac-3f8dcbeab674] from DelayedJob(default) with arguments: [{"object"=>"Ticket", "object_id"=>1326, "user_id"=>59, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.675674047Z"}, "type"=>"update", "changes"=>{"close_escalation_at"=>[nil, {"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-11T08:00:00.000000000Z"}], "escalation_at"=>[nil, {"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-11T08:00:00.000000000Z"}], "preferences"=>[{"_aj_hash_with_indifferent_access"=>true}, {"escalation_calculation"=>{"last_update_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.615000000Z"}, "last_contact_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.615000000Z"}, "sla_id"=>2, "sla_updated_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-02-26T08:28:53.391000000Z"}, "calendar_id"=>1, "calendar_updated_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T14:47:55.238000000Z"}, "escalation_disabled"=>false, "_aj_hash_with_indifferent_access"=>true}, "_aj_hash_with_indifferent_access"=>true}], "_aj_symbol_keys"=>[]}, "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type", "changes"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=69143) (queue=default) RUNNING
I, [2024-03-01T19:07:04.299924#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job TransactionJob [5da5ecde-ad00-422f-aaac-3f8dcbeab674] from DelayedJob(default) with arguments: [{"object"=>"Ticket", "object_id"=>1326, "user_id"=>59, "created_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.675674047Z"}, "type"=>"update", "changes"=>{"close_escalation_at"=>[nil, {"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-11T08:00:00.000000000Z"}], "escalation_at"=>[nil, {"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-11T08:00:00.000000000Z"}], "preferences"=>[{"_aj_hash_with_indifferent_access"=>true}, {"escalation_calculation"=>{"last_update_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.615000000Z"}, "last_contact_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T19:07:03.615000000Z"}, "sla_id"=>2, "sla_updated_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-02-26T08:28:53.391000000Z"}, "calendar_id"=>1, "calendar_updated_at"=>{"_aj_serialized"=>"ActiveJob::Serializers::TimeWithZoneSerializer", "value"=>"2024-03-01T14:47:55.238000000Z"}, "escalation_disabled"=>false, "_aj_hash_with_indifferent_access"=>true}, "_aj_hash_with_indifferent_access"=>true}], "_aj_symbol_keys"=>[]}, "_aj_symbol_keys"=>["object", "object_id", "user_id", "created_at", "type", "changes"]}, {"interface_handle"=>"application_server", "_aj_symbol_keys"=>["interface_handle"]}] (id=69143) (queue=default) COMPLETED after 0.0562
I, [2024-03-01T19:07:04.302711#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job SearchIndexJob [b5d41aeb-9fbe-47a9-b397-f3bb8f1412f0] from DelayedJob(default) with arguments: ["Ticket", 1326] (id=69139) (queue=default) RUNNING
I, [2024-03-01T19:07:04.336260#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job SearchIndexJob [b5d41aeb-9fbe-47a9-b397-f3bb8f1412f0] from DelayedJob(default) with arguments: ["Ticket", 1326] (id=69139) (queue=default) COMPLETED after 0.0335
I, [2024-03-01T19:07:04.338222#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job SearchIndexAssociationsJob [60206feb-4703-416a-9c5c-60fbff4f9f87] from DelayedJob(default) with arguments: ["Ticket", 1326] (id=69140) (queue=default) RUNNING
I, [2024-03-01T19:07:04.375228#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job SearchIndexAssociationsJob [60206feb-4703-416a-9c5c-60fbff4f9f87] from DelayedJob(default) with arguments: ["Ticket", 1326] (id=69140) (queue=default) COMPLETED after 0.0370
I, [2024-03-01T19:07:04.377189#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job SearchIndexJob [89c5e20b-d859-4b49-b664-5f0c21590655] from DelayedJob(default) with arguments: ["User", 538] (id=69141) (queue=default) RUNNING
I, [2024-03-01T19:07:04.402846#721-15765860]  INFO -- : Completed 200 OK in 328ms (Views: 6.1ms | ActiveRecord: 229.3ms | Allocations: 194585)
I, [2024-03-01T19:07:04.416888#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job SearchIndexJob [89c5e20b-d859-4b49-b664-5f0c21590655] from DelayedJob(default) with arguments: ["User", 538] (id=69141) (queue=default) COMPLETED after 0.0396
I, [2024-03-01T19:07:04.417841#721-15688840]  INFO -- : Completed 200 OK in 351ms (Views: 11.4ms | ActiveRecord: 218.5ms | Allocations: 224666)
I, [2024-03-01T19:07:04.419145#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job SearchIndexAssociationsJob [f40a7494-6650-488c-b1c2-b1ddc230865d] from DelayedJob(default) with arguments: ["User", 538] (id=69142) (queue=default) RUNNING
I, [2024-03-01T19:07:04.425969#721-15752220]  INFO -- : Completed 200 OK in 360ms (Views: 5.8ms | ActiveRecord: 98.3ms | Allocations: 246120)
I, [2024-03-01T19:07:04.436517#721-15765820]  INFO -- : Completed 200 OK in 335ms (Views: 5.5ms | ActiveRecord: 94.2ms | Allocations: 232162)
I, [2024-03-01T19:07:04.449427#721-15688800]  INFO -- : Completed 200 OK in 366ms (Views: 7.3ms | ActiveRecord: 94.9ms | Allocations: 274282)
I, [2024-03-01T19:07:04.456538#721-15765900]  INFO -- : Completed 200 OK in 356ms (Views: 5.3ms | ActiveRecord: 87.6ms | Allocations: 276220)
I, [2024-03-01T19:07:04.919963#727-142100]  INFO -- : 2024-03-01T19:07:04+0000: [Worker(host:helpdesk pid:727)] Job SearchIndexAssociationsJob [f40a7494-6650-488c-b1c2-b1ddc230865d] from DelayedJob(default) with arguments: ["User", 538] (id=69142) (queue=default) COMPLETED after 0.5008
I, [2024-03-01T19:07:04.939024#721-15752200]  INFO -- : Started GET "/api/v1/tickets/1326?all=true&auto_assign=true&_=1709319942803" for *censored* at 2024-03-01 19:07:04 +0000
I, [2024-03-01T19:07:04.941254#721-15752200]  INFO -- : Processing by TicketsController#show as JSON
I, [2024-03-01T19:07:04.941285#721-15752200]  INFO -- :   Parameters: {"all"=>"true", "auto_assign"=>"true", "_"=>"1709319942803", "id"=>"1326"}
I, [2024-03-01T19:07:04.944608#721-15766020]  INFO -- : Started GET "/api/v1/users/538?full=true&_=1709319942804" for *censored* at 2024-03-01 19:07:04 +0000
I, [2024-03-01T19:07:04.947758#721-15766020]  INFO -- : Processing by UsersController#show as JSON
I, [2024-03-01T19:07:04.947806#721-15766020]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1709319942804", "id"=>"538"}
I, [2024-03-01T19:07:04.974580#721-15766020]  INFO -- : Completed 200 OK in 26ms (Views: 0.2ms | ActiveRecord: 12.8ms | Allocations: 25864)
I, [2024-03-01T19:07:05.004244#721-15752200]  INFO -- : Completed 200 OK in 63ms (Views: 3.2ms | ActiveRecord: 21.2ms | Allocations: 67268)
I, [2024-03-01T19:07:05.121831#721-15766000]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709319942805" for *censored* at 2024-03-01 19:07:05 +0000
I, [2024-03-01T19:07:05.123990#721-15766000]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:05.124018#721-15766000]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709319942805"}
I, [2024-03-01T19:07:05.127581#721-15766040]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709319942806" for *censored* at 2024-03-01 19:07:05 +0000
I, [2024-03-01T19:07:05.130092#721-15766040]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:05.130121#721-15766040]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709319942806"}
I, [2024-03-01T19:07:05.134324#721-15765980]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709319942807" for *censored* at 2024-03-01 19:07:05 +0000
I, [2024-03-01T19:07:05.137741#721-15765980]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:05.137805#721-15765980]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709319942807"}
I, [2024-03-01T19:07:05.140588#721-15765920]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709319942808" for *censored* at 2024-03-01 19:07:05 +0000
I, [2024-03-01T19:07:05.144936#721-15765920]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:05.145337#721-15765920]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709319942808"}
I, [2024-03-01T19:07:05.148753#721-15766100]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709319942809" for *censored* at 2024-03-01 19:07:05 +0000
I, [2024-03-01T19:07:05.153559#721-15766120]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709319942810" for *censored* at 2024-03-01 19:07:05 +0000
I, [2024-03-01T19:07:05.157045#721-15766100]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:05.157943#721-15766100]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709319942809"}
I, [2024-03-01T19:07:05.159699#721-15766120]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:05.160175#721-15766120]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709319942810"}
I, [2024-03-01T19:07:05.410066#721-15688820]  INFO -- : Started GET "/api/v1/recent_view/?full=true&_=1709319942811" for *censored* at 2024-03-01 19:07:05 +0000
I, [2024-03-01T19:07:05.415049#721-15688820]  INFO -- : Processing by RecentViewController#index as JSON
I, [2024-03-01T19:07:05.415862#721-15688820]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1709319942811"}
I, [2024-03-01T19:07:05.455626#721-15766000]  INFO -- : Completed 200 OK in 332ms (Views: 6.0ms | ActiveRecord: 194.1ms | Allocations: 219316)
I, [2024-03-01T19:07:05.467576#721-15765920]  INFO -- : Completed 200 OK in 322ms (Views: 5.6ms | ActiveRecord: 204.5ms | Allocations: 217024)
I, [2024-03-01T19:07:05.478212#721-15766040]  INFO -- : Completed 200 OK in 348ms (Views: 5.4ms | ActiveRecord: 95.9ms | Allocations: 260341)
I, [2024-03-01T19:07:05.486502#721-15765980]  INFO -- : Completed 200 OK in 349ms (Views: 5.4ms | ActiveRecord: 99.6ms | Allocations: 271827)
I, [2024-03-01T19:07:05.499249#721-15766120]  INFO -- : Completed 200 OK in 337ms (Views: 5.4ms | ActiveRecord: 75.8ms | Allocations: 265425)
I, [2024-03-01T19:07:05.512218#721-15766100]  INFO -- : Completed 200 OK in 354ms (Views: 9.7ms | ActiveRecord: 81.5ms | Allocations: 292908)
I, [2024-03-01T19:07:05.532240#721-15688820]  INFO -- : Completed 200 OK in 116ms (Views: 3.8ms | ActiveRecord: 71.1ms | Allocations: 189344)
I, [2024-03-01T19:07:05.765165#721-15765860]  INFO -- : Started GET "/api/v1/users/538?full=true&_=1709297104619" for *censored* at 2024-03-01 19:07:05 +0000
I, [2024-03-01T19:07:05.767405#721-15765860]  INFO -- : Processing by UsersController#show as JSON
I, [2024-03-01T19:07:05.767435#721-15765860]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1709297104619", "id"=>"538"}
I, [2024-03-01T19:07:05.774870#721-15765860]  INFO -- : Completed 200 OK in 7ms (Views: 0.2ms | ActiveRecord: 2.3ms | Allocations: 6998)
I, [2024-03-01T19:07:05.845405#721-15688840]  INFO -- : Started GET "/api/v1/ticket_customer?customer_id=538&_=1709297104620" for *censored* at 2024-03-01 19:07:05 +0000
I, [2024-03-01T19:07:05.847546#721-15688840]  INFO -- : Processing by TicketsController#ticket_customer as JSON
I, [2024-03-01T19:07:05.847574#721-15688840]  INFO -- :   Parameters: {"customer_id"=>"538", "_"=>"1709297104620"}
I, [2024-03-01T19:07:05.884883#721-15688840]  INFO -- : Completed 200 OK in 37ms (Views: 5.5ms | ActiveRecord: 7.0ms | Allocations: 49619)
I, [2024-03-01T19:07:06.625144#721-15752220]  INFO -- : Started PUT "/api/v1/taskbar/5660" for *censored* at 2024-03-01 19:07:06 +0000
I, [2024-03-01T19:07:06.627487#721-15752220]  INFO -- : Processing by TaskbarController#update as JSON
I, [2024-03-01T19:07:06.627538#721-15752220]  INFO -- :   Parameters: {"key"=>"Ticket-1326", "callback"=>"TicketZoom", "state"=>{"ticket"=>{}, "article"=>{"form_id"=>"320094882"}}, "params"=>{"ticket_id"=>"1326", "shown"=>true}, "prio"=>10, "notify"=>false, "active"=>true, "attachments"=>[], "updated_at"=>"2024-03-01T19:07:03.925Z", "id"=>"5660"}
I, [2024-03-01T19:07:06.648399#721-15752220]  INFO -- : Completed 200 OK in 21ms (Views: 0.2ms | ActiveRecord: 10.6ms | Allocations: 11137)
I, [2024-03-01T19:07:06.763321#721-15765820]  INFO -- : Started GET "/api/v1/online_notifications/?full=true&_=1709297104621" for *censored* at 2024-03-01 19:07:06 +0000
I, [2024-03-01T19:07:06.765390#721-15765820]  INFO -- : Processing by OnlineNotificationsController#index as JSON
I, [2024-03-01T19:07:06.765417#721-15765820]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1709297104621"}
I, [2024-03-01T19:07:06.821122#721-15765820]  INFO -- : Completed 200 OK in 56ms (Views: 7.0ms | ActiveRecord: 7.8ms | Allocations: 73828)
I, [2024-03-01T19:07:06.925119#721-15688800]  INFO -- : Started GET "/api/v1/online_notifications/?full=true&_=1709199341634" for *censored* at 2024-03-01 19:07:06 +0000
I, [2024-03-01T19:07:06.927237#721-15688800]  INFO -- : Processing by OnlineNotificationsController#index as JSON
I, [2024-03-01T19:07:06.927266#721-15688800]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1709199341634"}
I, [2024-03-01T19:07:07.112783#721-15688800]  INFO -- : Completed 200 OK in 185ms (Views: 9.4ms | ActiveRecord: 10.6ms | Allocations: 87079)
I, [2024-03-01T19:07:07.346235#721-15765900]  INFO -- : Started GET "/api/v1/online_notifications/?full=true&_=1709304414935" for *censored* at 2024-03-01 19:07:07 +0000
I, [2024-03-01T19:07:07.348386#721-15765900]  INFO -- : Processing by OnlineNotificationsController#index as JSON
I, [2024-03-01T19:07:07.348411#721-15765900]  INFO -- :   Parameters: {"full"=>"true", "_"=>"1709304414935"}
I, [2024-03-01T19:07:07.416816#721-15765900]  INFO -- : Completed 200 OK in 68ms (Views: 9.1ms | ActiveRecord: 8.1ms | Allocations: 86791)

fliebe92 · March 11, 2024, 12:15pm

Hi @Lex. I pushed an improvement to our code base that should help you in this matter here.

Please wait until the building of the latest package is done and feel free to update.