Several conditions with type "text" in a trigger

Technical assistance
1

Infos:

  • Used Zammad version: 3.3.x
  • Used Zammad installation source: (source, package, …)
  • Operating system: macOS
  • Browser + version: Vivaldi

Expected behavior:

  • more than one condition with type “text”

The ticket-system gets mails from a html-formular with a field “category”. I want to filter these mails with a trigger for examle: text contains “category 1” do this, text contains “category 2” do that …

Actual behavior:

  • I can only add the condition “text” one time

Steps to reproduce the behavior:

  • Add a condition text
  • try to add another condition with type text
2

The fact that you cannot use fields multiple times in triggers/schedulers/overviews/email filters has also tripped me up multiple times before.

In this case though it should be easy to work around - wouldn’t multiple triggers with the different text conditions do the trick nicely?

3

Sorry for my very late response. This trick doesn’t work for “positiv” condition (contains) but not for negative condition (contains not).

For example:
Send mail 1 when ticket contains “word 1”
Send mail 2 when ticket contains “word 2”
Send mail 3 for all other tickets (auto response)

Now the systems sends two mails.

Hope for more possibilities in a feature version.

4

Just a small heads up, we do have this on our enhancement list, even though the ETA is unknown:

1 Like
5

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