Several conditions with type "text" in a trigger

Infos:

  • Used Zammad version: 3.3.x
  • Used Zammad installation source: (source, package, …)
  • Operating system: macOS
  • Browser + version: Vivaldi

Expected behavior:

  • more than one condition with type “text”

The ticket-system gets mails from a html-formular with a field “category”. I want to filter these mails with a trigger for examle: text contains “category 1” do this, text contains “category 2” do that …

Actual behavior:

  • I can only add the condition “text” one time

Steps to reproduce the behavior:

  • Add a condition text
  • try to add another condition with type text

The fact that you cannot use fields multiple times in triggers/schedulers/overviews/email filters has also tripped me up multiple times before.

In this case though it should be easy to work around - wouldn’t multiple triggers with the different text conditions do the trick nicely?

Sorry for my very late response. This trick doesn’t work for “positiv” condition (contains) but not for negative condition (contains not).

For example:
Send mail 1 when ticket contains “word 1”
Send mail 2 when ticket contains “word 2”
Send mail 3 for all other tickets (auto response)

Now the systems sends two mails.

Hope for more possibilities in a feature version.

Just a small heads up, we do have this on our enhancement list, even though the ETA is unknown:

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