- Used Zammad version: 6.3.1-1729263800.69400098.noble
- Used Zammad installation type: package
- Operating system: Ubuntu 22.04
- Browser + version: Firefox latest
Expected behavior:
- Be able to subscribe other agents using
@@
and make it possible for them to only add aprivate note
to the ticket
Actual behavior:
- When an agent is subscribed to the ticket, their permission to answer is defined by the role permission. It is not possible to use
Core Workflows
to limit them to write exclusivelyprivate notes
Steps to reproduce the behavior:
- Subscribe a second agent using
@@
withChange
permissions on the group - The subscribed agent can also reply to the Customer
Did I miss any other setting to change the behaviour?
Thanks,
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