we are using Zammad mainly for Emails, is there a way to have our FROM consisting of the first- and lastname of the current user within Zammad?
So if I send a mail to a customer I would love to have the from as: “Bastian Bringenberg support@xxxx” and not as “Static Support support@xxxxx”.
Is this possible somehow? I tried so much, but failed on this one.
sounds like you’re looking for the sender format setting in Zammad. ( https://admin-docs.zammad.org/en/latest/channels/email/settings.html )
You currently can choose between:
- Displayname of the alias
- Agent name (first- and lastname) via displayname of the alias
As Zammad is not meant to replace email clients like e.g. Thunderbird, we currently don’t have the possibility to only use the first- and lastname of the person replying.
That would be a feature request that you can post on this forum, if you want to.
Thanks for your response! I have changed the value to “Agent Name + DIsplayname” and found this pull request: https://github.com/zammad/zammad/pull/2496
As you recognized I have already commented this issue so this ticket here can be closed!
Have a nice evening and thank you for your help,
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