Set email From equal to dynamic eg: #{user.firstname} and not static

Technical assistance
1

Hey there,

we are using Zammad mainly for Emails, is there a way to have our FROM consisting of the first- and lastname of the current user within Zammad?
So if I send a mail to a customer I would love to have the from as: “Bastian Bringenberg support@xxxx” and not as “Static Support support@xxxxx”.

Is this possible somehow? I tried so much, but failed on this one.

Happy Easter,

Bastian

2

Hi,

sounds like you’re looking for the sender format setting in Zammad. ( https://admin-docs.zammad.org/en/latest/channels/email/settings.html )

You currently can choose between:

  • Displayname of the alias
  • Agent name (first- and lastname) via displayname of the alias

As Zammad is not meant to replace email clients like e.g. Thunderbird, we currently don’t have the possibility to only use the first- and lastname of the person replying.

That would be a feature request that you can post on this forum, if you want to.

3

Hey ho,

Thanks for your response! I have changed the value to “Agent Name + DIsplayname” and found this pull request: https://github.com/zammad/zammad/pull/2496

As you recognized I have already commented this issue so this ticket here can be closed!

Have a nice evening and thank you for your help,

Bastian

4

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